Privacy policy

 

This Privacy Policy describes how the website prohealthhk.com (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.


Collect personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "personal information". For more information about what personal information we collect and why, please see the list below.


Device Information

  • Examples of personal information collected: web browser version, IP address, time zone, cookie information, websites or products you viewed, search terms and how you interacted with the website.
  • Purpose of collection: to load the website accurately for you and to analyze website usage to optimize our website.
  • Sources of collection: Automatically collected when you visit our website using cookies, log files, web beacons, tags or pixels [plus or minus any other tracking technologies used].
  • Disclosure for Business Purposes: Shared with our processor Shopify [add any other vendors with whom you share this information].

Order Information

  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card number [insert any other accepted payment type]), email address, and phone number.
  • Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange shipments, provide you with invoices and/or order confirmations, communicate with you, and screen our orders for potential risks or fraudulently, by providing you with information or advertising related to our products or services when consistent with the preferences you have shared with us.
  • Collection source: collected from you.
  • Disclosure for Business Purposes: Shared with our processor Shopify [Add any other vendors with whom you share this information. For example, sales channels, payment gateways, shipping and fulfillment applications].

Share Personal Information
We share your personal information with our service providers to help us provide our services and perform our contract with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • We may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants or other lawful requests for information we receive, or otherwise protect our rights.


Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we think may be of interest to you. For example:

  • We use Google Analytics to help us understand how customers use this site. You can learn more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information with our advertising partners about your use of this site, purchases, and interactions with our advertising on other sites. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location) .

For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:


Use of personal information
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you up to date on new products, services and offers.



Reserve
When you place an order through the Site, we will retain your personal information for our records unless you ask us to delete this information. For more information about your rights to erasure, please see the “Your Rights” section below.

Cookies
A cookie is a small piece of information that is downloaded to your computer or device when you browse our website. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logins and zone selections). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the site, such as whether they are a first-time visitor or a regular visitor.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies required for the operation of the store
name

Name

Function

_ab

Use to connect to the administrator.

_secure_session_id

Navigation for connecting to storefronts.

cart

Use to connect to the shopping cart.

cart_sig

Use to connect to checkout.

cart_ts

Use to connect to checkout.

checkout_token

Use to connect to checkout.

secret

Use to connect to checkout.

secure_customer_sig

Use to connect customer login.

storefront_digest

Use to connect customer login.

_shopify_u

To facilitate updating customer account information.

Reporting and Analysis

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages.

_orig_referrer

Track landing pages.

_s

Shopify Analytics.

_shopify_fs

Shopify Analytics.

_shopify_s

Shopify Analytics.

_shopify_sa_p

Shopify analytics related to marketing and recommendations.

_shopify_sa_t

Shopify analytics related to marketing and recommendations.

_shopify_y

Shopify Analytics.

_y

Shopify Analytics.

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in a variety of ways. Please remember that deleting or blocking cookies will have a negative impact on your user experience and some parts of our website may no longer be fully navigable.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, usually found in your browser's "Tools" or "Preferences" menu. Further information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or via the website www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners). To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to Do Not Track signals, we do not change our data collection and use practices when we detect such signals from your browser.


Contact the Privacy Officer
If you have any questions about our privacy policy or would like to access or correct your personal data, please contact us by email at info@prohealthhk.com





This privacy policy will be reviewed regularly and updated on the website.

Last updated: May 2023